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FAQ's

Shipping

Do you ship outside the US? 

We love our international friends, but we currently only ship to addresses within the USA. Please check back as we hope to ship internationally soon...and don't forget to follow us on Instagram for the latest updates!

How much is shipping? 

Standard flat rate shipping is $4.95 and FREE for orders over $45. We occasionally run shipping promos as well! 

When will my products arrive? 

Officially, our policy is to ship within 2-3 business days, but most orders placed M-F before 2PM (EST) are shipped same-day. You will receive an email notification and tracking information as soon as your order ships!

Products

Is Pain in the Butt diaper rash cream cloth-diaper safe? 

The short answer is yes, the long answer is make sure you wash on hottest setting with a quality detergent and a quality liner. While it does contain a high concentration of zinc oxide, the emulsion of our Pain in the Butt™ formula generally makes our diaper rash cream safe for cloth diapers. However, we always recommend testing first as well as washing immediately after use in the hottest setting possible. 

We also recommend checking out Diaper Duty Diaper Area Wash, which doesn't leave any sticky residue on cloth diapers. 

Do I need to wash off Nipple Crack before breastfeeding? 

Ugh, there is nothing that sounds worse than having to wash nipple balm off sore, chapped nipples. Luckily, Nipple Crack™ does NOT need to be washed off before breastfeeding. Apply after every feeding and let the healing begin! ​

 

Do you offer samples? 

We're working on sample packs and travel-size products as we speak! Please check back with us soon and be sure to follow us on instagram for the latest info and updates. 

 

How can I be sure ingredients are safe for my baby? 

We know safety is your top priority -it's ours too. That's why our products never contain any sulfates, parabens, phthalates, dyes or other toxic chemicals. Our chemists work hard to use plant-based, natural ingredients with high organic content to make safe, effective products that parents can trust. 

However, if you're interested in learning more about the ingredients in your skincare products, we highly recommend the EWG Skin Deep Database for a little independent research. 

 

Money-back Guarantee

What is your return policy? 

It's easy. If you don't love it, return it within 30 days to get a full refund of your hard earned money**. 

 

How do I return a product? 

Please email contact@tinyhumansupply.com with your name and order number to start a return. 

Tiny Love Club

What is the Tiny Love Club? 

It's our way of thanking you for being a loyal Tiny Human customer! For every $1 you spend on www.tinyhumansupply.com, we'll reward you with 1 point. 

Every 100 points = $10 shop credit good towards any purchase. 

Plus, every now and then we'll run specials for free products and bonus points.  

Can I earn points for purchases I make in a store or through another retailer? 

Sorry, but points can only be earned on purchases made on www.tinyhumansupply.com. But, luckily you're already here, so... 

Do I need an account?  

Not to earn points (you'll earn points on every purchase no matter what!), but you will need to create an account to be able to redeem your points.  

Wholesale Inquiries

Are your products available wholesale?

Yes, we are currently in over 500 baby boutiques and specialty retail stores throughout the country! Please email contact@tinyhumansupply.com or visit our wholesale partner found here: Tiny Human Supply Co Wholesale Partners 

 

Do you provide marketing material?

Yes, we provide marketing material with every wholesale purchase! 

 

15% off your first order + exclusive access to new products, sales & giveaways.