Do you ship outside the US?
We love our international friends, but we currently only ship to addresses within the USA. Please check back as we hope to ship internationally soon...and don't forget to follow us on Instagram for the latest updates!
How much is shipping?
Paying for shipping sucks...which is why it's free on all orders :)
When will my products arrive?
Most orders placed M-F before 2PM (EST) leave our warehouse same-day. You will receive an email notification and tracking information as soon as your order ships!
What is your return policy?
It's easy. If you don't love it, return it within 30 days to get a full refund of your hard earned money.
How do I return a product?
Please email email@example.com with your name and order number to start a return. If items were damaged in shipping, please include pictures, if possible.
Product & Ingredient Questions
Do your products expire?
Our products are formulated to be used within 24 months of opening.
Is Pain in the Butt diaper rash cream cloth-diaper safe?
The short answer is yes, the long answer is make sure you wash on hottest setting with a quality detergent and a quality liner. While it does contain a high concentration of zinc oxide, the emulsion of our Pain in the Butt™ formula generally makes our diaper rash cream safe for cloth diapers. However, we always recommend testing first as well as washing immediately after use in the hottest setting possible.
We also recommend checking out Diaper Duty Diaper Area Wash, which doesn't leave any sticky residue on cloth diapers.
Do I need to wash off Nipple Crack before breastfeeding?
Nipple Crack™ does NOT need to be washed off before breastfeeding. Apply after every feeding and let the healing begin!
Do you offer samples?
We're working on sample packs and travel-size products as we speak! Please check back with us soon and be sure to follow us on instagram for the latest info and updates.
How can I be sure ingredients are safe for my baby?
We know safety is your top priority -it's ours too. That's why our products never contain any sulfates, parabens, phthalates, dyes or other toxic chemicals. Our chemists work hard to use plant-based, natural ingredients with high organic content to make safe, effective products that parents can trust.
However, if you're interested in learning more about the ingredients in your skincare products, we highly recommend the EWG Skin Deep Database for a little independent research.
Are your products available wholesale?
Yes, we are currently in over 500 baby boutiques and specialty retail stores throughout the country! Learn more about becoming a Tiny Human Supply Co Wholesale Partner.